This policy explains how refunds and cancellations work depending on what you bought and where: a course purchased on the website, a Circle membership on the web, or the Course Guide Plus subscription bought in the iOS app (Apple App Store).
Courses purchased on the website
Courses bought on the website are delivered digitally, and you get full access the moment you buy — so these purchases are final and non-refundable.
If something has genuinely gone wrong — you were charged twice, bought the wrong course by mistake, or hit a technical problem that prevents access — contact our support team with your account email and we’ll put it right.
Circle memberships & subscriptions (web)
Paid Circles are sold by the instructors who host them, and your payment goes to that instructor directly.
- Cancel anytime. You can cancel a Circle membership at any time from your account. Cancellation takes effect at the end of the period you’ve already paid for — you keep access until then, and you won’t be charged again.
- Free trials don’t charge until they end. If a Circle offers a free trial, you aren’t charged anything until the trial period finishes. Cancel before it ends and you pay nothing.
- Refunds on payments already made are handled by the Circle’s host, because the payment went to them. Contact the host first; hosts are expected to be fair and clear about their refund approach (see the Creator Terms). If you can’t reach a resolution, contact our support team and we’ll help.
App Store purchases (iOS app)
The only purchase available in the Martial Man iOS app is the Course Guide Plus subscription, an auto-renewing annual subscription billed through your Apple Account. The app does not sell courses: courses are purchased on this website, and a course on your account is available in the app at no extra cost.
Course Guide Plus is processed and managed by Apple Inc. under the App Store’s terms. It renews each year until you cancel it in your Apple Account subscription settings; canceling stops the next renewal and keeps access until the end of the paid period.
Requesting a refund
If you believe you are entitled to a refund, all refund requests must be submitted directly to Apple. The Martial Man does not have the ability to issue refunds for in-app purchases.
To request a refund from Apple:
- Visit reportaproblem.apple.com
- Sign in with your Apple Account
- Find the purchase and select “Request a Refund”
Apple will review your request in accordance with their own refund policy.
Course Guide Plus after a refund
If Apple approves a refund for a Course Guide Plus subscription, Course Guide Plus access ends when Apple processes the refund. Courses on your account are unaffected.
Questions
If you have questions about your purchase, membership, or course access, please contact us at [email protected].